SLA support 24X7
Valinor provides the most advanced, professional and client-oriented SLA services 24X7X364 (except Yom Kipur) for MS SQL & Oracle databases.
The service includes:
– Commitment to the client site connection in up to 60 minutes.
– Full site review and best practices implementation.
– Alerts scripts implementation or 3rd party professional tools installation.
– Automatic client number detection and forwarding calls to the relevant on-call DBA.
– Detailed accident report.
– Action items implementation.
You will rest easy knowing your Production servers are under Valinor team’s responsibility.